General

Q. I am having problems trying to login.
A. Please note that your Online Store Account is separate to the College Portal and the PayMyStudent Portal (used for your Bursary application). Therefore you will need to register a new account specifically for the Online Store, please see below.

Q. How do I setup an Online Store Account?
A. Please follow our step by step Online Store Account Guide on how to set up an account and link a student.

Q. I have more than one student at the College, can they all be linked to my account?
A. Yes, you will need to follow the instructions in the 'Online Store Account Guide' as linked above, to link each student individually. To check which students have been linked to your account go to 'My Account' or the  icon in the top right corner of the page, and then 'Linked Students'.

Q. When I have made a purchase, how will I be notified?
A. Once you have completed your order, you will see the 'Order Complete' page to confirm payment has been successful. You will also receive an email receipt to the email address as set up on your online account.

Q. Can I view my order history?
A. Yes, simply go to 'My Account' or the  icon in the top right corner of the page, and then 'Orders'.

Transport

Q. I am not sure which bus pass I need to purchase.
A. Please refer to our dedicated Transport page where you will find details of all the transport options available and answers to frequently asked questions.

Q. How do I purchase a bus pass on the Online Store?
A. Please follow our step by step guide on How To Purchase a Bus Pass

Q. Why is my bursary deduction not applying at checkout?
A. The deduction will only apply to the same bus pass product as chosen in your bursary application process (ie. Public, Tendered or RideTandem).
You will need to have received confirmation of the bursary awarded before purchasing your bus pass, as the system will automatically apply the relevant bursary and the application process needs to have been completed and approved before this happens.
If you have received notification of your bursary, and it is still not deducting upon checkout - please contact us to check the status of your application.

Q. How can I check if my bursary has been applied and available on the Online Store?
A. Go to 'My Account' or the  icon in the top right corner of the page, then select 'Linked Students', and click 'View' under 'Purses'.

Q. How do I access my bus pass once I have purchased on the Online Store?
A. You bus pass purchase will need to be processed, you will then receive an email notification (to your College email address) informing you that a pass/ticket has been sent to you. Please follow the guidance on steps to set up your app for either Go Cornwall or RideTandem tickets.